Orders & Delivery Information

CUSTOMER SATISFACTION

Mishprint.co.uk takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer. Inferior quality or low-resolution of uploaded images. Design errors introduced by the customer in the design creation process. Errors in user-selected options such as product type or size.

DELIVERY & RETURNS

We will email you to confirm despatch of goods. It is your right to return any faulty items within 7 days of receipt for a full credit. (We do not refund shipping cost) We will accept returns within this time only, providing the items are received back to us in the same condition as they were sent. We will not accept any returns without a returns fo rm, you can request a returns form from help@mishprint.co.uk. Please note that returns forms are not available after 7 working days from receipt of order. Items that have been damaged, decorated or altered will not be credited, refunded or exchanged under any circumstances. Delivery is free for all orders over £50, Orders under £50 in value are generally sent by standard second class mail unless otherwise requested. We make every effort to despatch your goods on the date agreed. We cannot be held responsible for goods being delayed, or any subsequential losses incurred once they have le ft our premises. We will ship orders to the address provided by the customer on the date stated. We will provide the customer with the tracking number (if applicable) upon request. Our obligation finishes there. All transactions are subject to the company's full terms and conditions.

TERMS & CONDITIONS

Welcome to the mishprint.co.uk website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at help@mishprint.co.uk. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

PAYMENT OPTIONS

We accept Visa, Delta/Connect, Visa Electron, Maestro, MasterCard, Solo, or PayPal. All transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not despatched will be refunded to the original method of payment. Further information for overseas customers. All overseas transaction must be paid for by direct bank transfer, unless agreed prior to sale.

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

RETURNS

Goods can only be returned by arrangement. Please notify us at help@mishprint.co.uk before returning any items. Personalised items are non- returnable unless faulty. We do not pay return shipping costs it is your responsibility to ensure goods are returned safely to us. We do not accept goods without a returns form, you can request a returns form to be emailed to you by emailing help@mishprint.co.uk, returns forms are only available for 7 days after you receive your order. Faulty items must be reported to us immediately. The credit will be processed once your goods are received into our warehouse. Please note that it if a refund is approved, this may take 2-3 working days for the funds to show in your account. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details. We will ship orders to the address provided by the customer on the date stated. We will provide the customer with the tracking number (if applicable) upon request. Our obligation finishes there. We will not accept any items that have been decorated or altered under any circumstances. You can contact Customer Services at help@mishprint.co.uk. Your UK statutory rights are not affected by our re turns policy.

PURCHASE OF PRODUCTS

When you place an order on our website we shall email you an acknowledgement. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the product information, including price or promotion, If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

GENERAL

All rights, including copyright, in this website ar e owned by or licensed by mishprint.co.uk. Any use of the site or its content s, including copying or storing it or them in whole or part, other than for your ow n personal, non-commercial use is prohibited without the permission of mishpri nt.co.uk We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or impli ed, as to the accuracy of the information contained in any of the materials on th is website. These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that t he English courts shall have exclusive jurisdiction in the event of a dispu te. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity an d enforceability of the remaining provision.